“We have resolved the issues relating to the insurance. Our flights have resumed but our full operations will start tomorrow. Two flights are already leaving to Port Harcourt and Abuja this evening. We sincerely apologise to our clients,” Adebanji Ola, its spokesman said in a statement on Tuesday evening.
Group CEO, Dr. Michael Arumemi-Ikhide, also apologised to its passengers and said the airline was fully committed to normal operations and minimise any unfortunate inconvenience to them.
“Where flights have been cancelled, the airline will notify passengers through SMS and in such cases, passengers will be accommodated on first available alternative flight as soon as normal flight operations resume,” Arumeni said.
The statement read:
Arik Air, West and Central Africa’s largest airline, is pleased to announce that scheduled flights will resume from 11 am today, Wednesday September 14, 2016.
Members of the public and our esteemed customers are advised to discountenance the disparaging allegations, unsubstantiated and uninformed claims about the airline’s inability to meet its financial obligations to aviation fuel marketers and a purported withdrawal of insurance services to Arik Air by its insurers.
While the current scarcity of aviation fuel (JET A1) has impacted on the operations of airlines in the country, Arik Air is in good standing with its fuel suppliers and has been meeting its obligations to them and to our insurers. With the regularization of the required documents relating to the renewal of the insurance, Arik Air will be resuming its normal flying schedule from 1100 hours on Wednesday, September 14, 2016.
Arik Air regrets the unfortunate inconvenience caused to its customers and reassures our customers of expedient rebooking of any affected flights.